One of the most popular technological advancement nowadays is the Voice over Internet Protocol VoIP, which is being used by both small business and large corporations alike. For many business owners, Internet Protocol (IP) is not just a toll to communicate but it also makes a wide range of business applications much simpler, more structured and efficient. Telephony is the most apparent example. Moreover, VoIP initiated the trend of advanced integrated communications applications including those that can transform your business like online and video conferencing.
Ordinary consumers use the Internet to connect public Internet phone calls. However, business enterprises and companies choose to have their own IP telephony system for their own private networks in order to ensure security and service quality of communication. Having their own private networks will give companies the control when it comes to technical things such as voice quality. They will be able to give better services than they would have previously given with their traditional phone system.
Given how important modern telephony is, Erica Bell of TechRepublic enumerated the must-have features a VoIP system. A good communication system is without a doubt an element to the success of a business. Whether it is a small business or a large corporation, all business owners would want to be able to manage its affairs in the most efficient and effective way possible. With the right features, VoIP can make that happen. According to Bell, beyond the basics of voicemail number, here are the best features to consider when choosing a VoIP plan.
- Call routing and forwarding is basic and should not be discarded. Depending on the plan chosen by the business owner, this feature can support remote access and it allows employees to efficiently communicate with each other whether they may be in the office, at home, or on the road. A Skype, AT&T or?RingCentral voicemail number?even have special features which forwards messages to emails and phones.
- Some businesses make it a point to go the extra mile. They have a system called customer relationship management or the CRM which they use to improve their efficiency. These companies make in bound call screens. This is one way of showing to customers that the latter are being prioritized by the former.
- Arguably, the most important feature of Voice over Internet Protocol is its ability to conduct conference calls. Many VoIP providers offer business telephone systems which has features that will allow instant call conferencing as well as video and online conferencing.
Bell in her conclusion, takes time to remind business owners and entrepreneurs to consider all the important factors that their business telephone must possess. With the number of VoIP providers out there, they must pick one which suits the nature of their business the best. While there are phone service providers that will allow the business to keep their current phone plans, others may require the use of Internet protocol phones.
For companies, VoIP is the best option because owners and entrepreneurs will be able to eliminate traditional phone system with a single network and at the same time consolidate business utilities in order to give better services to customers and clients.
Author?s Bio:
Henry Conrad is a 29-year-old game developer from Albuquerque, New Mexico. Aside from gaming and being a tech junky, he also dabbles in creative writing, which allows him to create great storylines and backgrounds for his characters. Follow me on Twitter and join me in Google +.
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Source: http://www.goharsh.com/cell-phone/what-is-voip-service-basic-features/
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